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Privacy Policy
INTRODUCTION
1. This Privacy Policy applies to the internal operations of Batphone Australia P/L
2. This Privacy Policy gives important privacy rights to individuals but also recognises the rights of Batphone Australia P/L to achieve its objectives in an efficient way. All Batphone Australia P/L staff is
required to uphold this ideal and to work with all persons, in a balanced manner, to ensure that the privacy rights of individuals are protected while enabling business to continue to operate efficiently.
3.Batphone Australia P/L strives to uphold these privacy values:
- Accessibility: Information made readily available to members by promoting knowledge of the Privacy Policy’s existence.
- Review: An independent review of this Privacy Policy every three years, from the date of its commencement.
- Fairness: Decisions that are fair and seento be fair by observing the principle of procedural fairness, by making decisions on the information before it and by specific criteria upon which decisions are based.
- Accountability: Accountability for the Privacy Policy’s operations by publishing the policy, information about the Privacy Policy and information about complaints handling.
- Efficiency:Efficient operations by keeping track of complaints, ensuring complaints are dealt with appropriately and through regular review of its performance.
- Effectiveness:Having appropriate and comprehensive guidelines and periodic independent review of its performance.
4. Batphone Australia P/L has adopted the National Privacy Principles and some Information Privacy Principles as contained in the Privacy Act (Cth) 1998 (Privacy Act) as amended from time to time. Batphone Australia P/L regards its obligations under the Privacy Act as extremely important and its actions are directed by complying with the Privacy Act. Batphone Australia P/L refers to the NPP where relevant in this policy.
5.This Privacy Policy details the nature of the information collected by Batphone Australia P/L, why it is collectedand how it is used (NPP 5).
6. Batphone Australia P/L’s mission is to supply fundraisers with product, via the web store, to best serve their organisations and communities through integrity and professionalism. For this reason, Batphone Australia P/L holds personal information of individuals (NPP 1.1 and IPP 1.1).
COLLECTION OF INFORMATION
Need for Identification (IPP 5.1-2)
7. All purchasers are assigned a personal customer login code & password. This code & password serves as an identification number when making queries or requests and to allow acess & purchases to be made on the web store. This code & password is personal and should not be disclosed to other parties by the person. An individual’s name only is not considered an identifier (NPP 7).
8.For the purpose of fulfilling its mission, Batphone Australia P/L requires that all persons identify themselves when entering transactions with Batphone Australia P/L (NPP 8).
Batphone Australia P/L Privacy Policy
What Personal Information is collected:
9. Batphone Australia P/L collects personal information only by lawful means. Batphone Australia P/L adheres to the principles of professional conduct and anti spam guidelines (NPP 1.2 and IPP 1.2)
10. Personal information generally collected by Batphone Australia P/L comprises the following information relevant to enable individuals, companies & entities to purchase items from the web store and have them delivered to their chosen desitnation within Australia:
(a) name of person;
(b) name of organisation (if applicable);
(c) name of business (if applicable);
(d) address for organisation or business;
(e) phone number for organisation or business;
(f) fax number for organisation or business;
(g) home address of person;
(h) home phone number of person;
(i) business and/or personal email address of person; and/or
(j) amount spent on products purchased from Batphone Australia P/L. FIA products include (without limitation) Tuffys Tubs range of Tubs & Buckets.
11. If the individual does not provide the information in paragraph 10 to Batphone Australia P/L when requesting a
product or service fromBatphone Australia P/L, Batphone Australia P/L will not give them access to that service or product by Batphone Australia P/L (NPP 1.3.f).
12. The information referred to in paragraph 10 is obtained from:
(a) the public domain;
(b) such persons who volunteer to receive communications from Batphone Australia P/L
13. When it is reasonable and practical to do so, Batphone Australia P/L will collect personal information about a person only from that person (NPP 1.4).
14. If it is necessary for Batphone Australia P/L to obtain information about a person from another person, Batphone Australia P/L will take reasonable steps to ensure that the person about whom information is being obtained is made aware of the information being obtained (NPP 1.5).
15. Cookies are used to provide Batphone Australia P/L with information on the number of visitors and traffic patterns on Batphone Australia P/L’s website.This data is anonymous and does not allow Batphone Australia P/L to identify users. Most web browsers are set to accept cookies. If a person does not wish to receive any cookies, the person may set their browser to refuse them. In some instances this may mean that the person will not be able to take full advantage of Batphone Australia P/L web services.
Batphone Australia P/L’s purpose for collecting the personal information (IPP 2):
16. Batphone Australia P/L needs to collect certain personal information to fulfil its mission of servicing Batphone Australia P/L customers by them offering products and services. Batphone Australia P/L will not use an individual’s personal informationfor a purpose which is not:
(a) related to its offering of products and services or
(b) for a purpose for which the person could reasonably expect Batphone Australia P/L to use the information (NPP 1.3.c and IPP 10.1).
17. Batphone Australia P/L will not use personal information that was provided for a particular purpose for other purposes unless:
(a) the person has consented to the use of the information for that other purpose; or
(b) the purpose for which the information is used is directly related to the purpose for which the personal information was obtained (IPP 3 and 9).
18.Batphone Australia P/L collects information provided by Batphone Australia P/L suppliers for the purposes of auditing and checking that discounts and rebates being granted by FIA suppliers to persons are correct, that spending is on target and for general marketing purposes (
NPP 1.3.c).
Opt-out
19. A person can opt-out of one or all of Batphone Australia P/L’s services at any time by contacting Batphone Australia P/L by email, phone or fax. Each fax, email and mail-out undertaken by Batphone Australia P/L gives all persons the option of not receiving further communication of the same nature. If a person wishes to access and/or alter their records with Batphone Australia P/L, they may do so under paragraphs 31. A person is subject to paragraphs 32 and 33 for the purpose of accessing and/or altering their record.
USE AND DISCLOSURE OF PERSONAL INFORMATION
20. Batphone Australia P/L uses personal information it collects to enable Batphone Australia P/L to make regular contact with persons to inform them of current, new or revised product offerings and pricing (NPP 2.1.a and NPP 2.1.c-e).
21. Batphone Australia P/L only allows access to and use of personal information upon obtaining permission from the necessary entity, which can differ from case to case. The personal information is only disclosed for the purpose of Batphone Australia P/L fulfilling its mission. With mail houses, disclosure is grantedon a once only basis and for specific communications. Batphone Australia P/L may disclose information from its database to Batphone Australia P/L suppliers for the purpose of checking that all persons are obtaining and can access the correct productss available to such persons.
22. Batphone Australia P/L will not sell or disclose any individual’s personal information to an individual or entity outside of Batphone Australia P/L for marketing purposes (NPP 1.3.d and 2.1.c).
23. Batphone Australia P/Lwill not release personal information to third parties unless:
(a) The person has consented to the disclosure of the information (NPP 2.1.b);
(b) Batphone Australia P/L is require by statute or law to disclose, reproduce, use or disseminate the personal information (NPP 2.1.f-h); or
(c) The personal information is or entered the public domain, otherwise than as a result of a breach by Batphone Australia PL of the NPPs or its Privacy Policy or as a result of disclosure by any person receiving the personal information from Batphone Australia PL .
24. If Batphone Australia PL makes a disclosure of personal information under paragraph 23 (b), Batphone Australia PL will make a written note in the person’s record (NPP 2.2 and IPP 10.2).
26. If personal information is sent overseas it will be subject to the same systems of access and storage as apply in Australia (NPP 9).
Personal Information - Quality
27. This Privacy Policy aims to ensure the information held by Batphone Australia PL is accurate, complete ad up to date (IPP 3, 7.1- 2 and 8). Batphone Australia PL undertakes systematic steps to ensure that date and information held is accurate, complete and up to date. However, if any of the information provided has changed or is considered incorrect; the person concerned should contact Batphone Australia PL to have the information corrected (NPP 3 and NPP 6.5).
Personal information – Security (IPP 4)
28. Batphone Australia PL holds all personal information in secure databases, soft -copy lists, and in web hosted environments that are fire - walled. Batphone Australia PL creates hard copies from time to time for the purpose of sales and marketing and security backups.
29. The purpose of such security is to protect all personal information from misuse, loss, unauthorised access, modification and/or disclosure (NPP 4.1).
Access to personal information (IPP 5.1 - 2 and 6)
31. A person may have access to any of the personal information that Batphone Australia PL holds about them (NPP1.3.b and NPP 6.1-2). Batphone Australia PL will not charge an individual for obtaining the information in an electronic format. If a hard copy of information held is requested Batphone Australia PL may charge the person a reasonable fee to cover expenses occurred (NPP 6.4).
32. Batphone Australia PL will accept verbal requests for information only from the person who the information concerns. The verbal request must include:
(a) the name of the person making the request;
(b) the person’s login/account number and password
(c) the organisation of the person making the request;
or, all of the following:
(d) the name of the person making the request;
(e) the organisation of the person making the request;
(f) contact address for the person making the request; and
(g) contact phone for the person making the request.
33. Batphone Australia PL will deal with written requests for information both from the person who the information concerns or another person, provided that the procedure in this paragraph is applied. A written request to Batphone Australia PL to access information by the individual whose personal information is being accessed will be initiated if the set identification criteria are met. The identification criteria are:
(a) the name of the person making the request;
(b) the person’s login/account number and password
(c) the organisation of the person making the request.
or, all of the following:
(d) the name of the person making the request;
(e) the organisation of the person making the request;
(f) contact address for the person making the request; and
(g) contact phone for the person making the request.
If the person making the request is not the person whose information is to be accessed, the
person making the request must also provide all of the following:
(h) The name of the person who’s information is to be accessed;
(i) The organisation of the person whose information is to be accessed;
(j)Contact address for the person whose information is to be accessed; and
(k) Contact phone for the person whose information is to be accessed.
(l) Valid reason for making the request. Batphone Australia P/L is the sole decision maker as to whether the
reason is valid.
34. Batphone Australia P/L will process verbal and written requests within 7 days of receiving them.
35. If Batphone Australia P/L declines a verbal or written request, a reason will be provided. If the person is not
satisfied with the reason, Batphone Australia P/L will refer the person to Batphone Australia P/L ’s Complaints Process (NPP 6.7).
DESTROYING PERSONAL INFORMATION
36. Batphone Australia P/L will retain personal information for an appropriate period as determined by Batphone Australia P/L and/or as required by law and when no longer needed, it will be destroyed by a secure means (NPP4.2).
CHANGES TO Batphone Australia P/L’S PRIVACY POLICY
37. Batphone Australia P/L may make changes to its Privacy Policy at any time. Any such changes will be published through Batphone Australia P/L’s regular channels of communication (NPP 5.1).
COMPLAINTS PROCESS
38. Any questions or concerns relating to this Privacy Policy should be directed to Batphone Australia P/L. Concerns and/or question regarding Batphone Australia P/L’s Privacy Policy will be handled according to Batphone Australia P/L’s Code of Ethics and Code of Professional Conduct.
39. Serious complaints will be referred to the CEO of Batphone Australia P/L for an internal investigation in accordance with Batphone Australia P/L’s Complaints Process. If the CEO finds that there has been a breach of this Privacy Policy, Batphone Australia P/L will take remedial action including educational and/or disciplinary action.
40. The complainant will be informed of the outcomeof Batphone Australia P/L’s investigation within 28 days of Batphone Australia P/L receiving the complaint.
41. If the complainant does not feel that the matter or concern has been addressed appropriately
by Batphone Australia, a formal complaint may be lodged with the Office of the Privacy Commissioner. More information about the Office of the Privacy Commissioner can be obtained from www.privacy.gov.au
CONTACT INFORMATION (NPP 1.3.a)
42. Any questions or concerns relation to Batphone Australia P/L’s Privacy Policy should be addressed to:
(a) In writing:
Batphone Australia P/L
PO Box 54 GEEBUNG QLD 4034
(b) Email
info@buyfundraisingtubs.com.au
NATIONAL PRIVACY PRINCIPLES (NPPs) can be accessed on:
http://www.privacy.gov.au/publications/npps01.html
INFORMATION
PRIVACY PRINCIPLES (IPPs) can be accessed on:
http://www.privacy.gov.au/publications/ipps.html
Information
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